Behavior Change Institute is a premier provider of Applied Behavior Analytic (ABA) treatment. We were founded in Alamogordo, New Mexico in 2014, when the young nephew of one of BCI’s Co-Founders was diagnosed with autism. With no ABA treatment options available in his small hometown of Alamogordo or the surrounding community, Behavior Change Institute was formed to bridge that gap, sparking our long-standing mission to bring compassionate, high-quality ABA services to rural communities across the state of New Mexico and beyond. Now nationally recognized leaders in the field of ABA and telehealth ABA, we’re known for our compassionate, technology-driven approach to providing children and families with the necessary support to reach their full potential. Simply put, the work we do at Behavior Change Institute changes lives.

What is Applied Behavior Analytic (ABA) treatment?

Applied Behavior Analysis is the only evidence-based best practice therapy treatment for Autism Spectrum Disorder (ASD) recognized by the US Surgeon General and by the American Psychological Association. This type of therapy focuses on improving specific behaviors, such as social skills, communication, reading, and academics as well as adaptive learning skills, such as fine motor dexterity, hygiene, grooming, domestic capabilities, punctuality, and job competence.

There is never a “one size fits all” approach to ABA therapy! Instead, an assessment is done to understand each learner’s unique goals and treatment objectives before a treatment plan is created by a BCBA (Board Certified Behavior Analyst). Treatment plans often involve several types of behavior modification techniques, such as repetition and positive reinforcement, as well as other unique tools and resources. To learn more about ABA therapy, please click here.

Why Work With Us?

We’ve been changing lives since 2014 through our commitment to providing compassionate care to communities all across New Mexico. Since our team is as diverse as the clients and families we serve, we’ve made it an integral part of our mission to invest heavily in creating a positive, supportive and engaging workforce for every team member. Offering unique training opportunities to foster professional and personal growth, an array of virtual and in-person employee contests and events, and a focus on wellness and the importance of a healthy work-life balance, our commitment to our employees is central to the work we do. And our work toward this mission is paying off – we have been named an Albuquerque Journal Top Workplace for six years in a row by BCI employees and recently received a Parent Friendly Workplace Honor from the Working Parents Foundation!

Scheduling Coordinator

Remote

Full Time

Mid Level

Scheduling Coordinator (Remote)

Job Type: Full-Time (40 hrs/week)
Pay: $20–$25 per hour DOE
Schedule: Monday–Friday, 8–4 or 9–5 MST
Location: Fully Remote – Must reside in AZ, CA, CO, NM, TX, UT, WA, ID, OR, WI, or IN

About the Role

Behavior Change Institute is seeking an organized, communicative, and detail-oriented Scheduling Coordinator to support our growing ABA team. This fully remote position reports to the Director of Human Resources and plays a key role in ensuring clients receive timely, high-quality services.

We strongly prefer candidates with Applied Behavior Analysis (ABA) scheduling or clinical coordination experience.

What You’ll Do

Scheduling Leadership

Oversee all scheduling workflows and service initiation for new clients

Triage and assign client/staff pairings
Review intern progress and determine pairing eligibility
Train and support scheduling staff
Develop scheduling systems, workflows, and cancellation-tracking processes
Conduct audits, maintain detailed records, and present weekly data to management
Initiate mileage agreements and pairing incentives
Manage pairing workflows and staff assignments

Scheduling Coordination

Review pairing requests for new, existing, and short-term needs
Manage additional hour requests; provide regular staffing updates
Confirm service initiation appointments and schedule sessions in CentralReach
Evaluate quarterly staffing capacity and pairing opportunities
Build strong relationships with staff through clear, friendly communication
Support temporary travel assignments and schedule adjustments

Clinical Support

Provide insights on waitlists and hiring needs based on staff capacity
Support dosage recovery and optimal utilization of authorized treatment hours
Ensure timely pairing of clients with qualified providers
Share credentialing updates and estimated staffing timelines

Cross-Department Collaboration

Coordinate with Training and Clinical teams to support new staff
Partner with Recruitment to meet immediate and future hiring needs
Assist HR with retention calls, documentation, and communication standards
Support staff returning from leave and ensure pairing readiness
Audit and assign supervisors for newly paired staff in Namely

Supervisory Responsibilities

Oversee Scheduling Department operations and productivity
Serve as primary point of contact for scheduling escalations
Lead improvements in scheduling efficiency and utilization
Conduct quarterly QA checks on scheduling team
Maintain accurate tracking of all client and staff assignments

Required Weekly/Monthly Meetings

Weekly service initiation, cancellation coordination, interdepartmental, and 1:1 meetings
Monthly Care Coordination meeting
Quarterly admin meeting

What We’re Looking For

Required Skills

Excellent attention to detail
Strong organizational, problem-solving, and analytical skills
Ability to manage a high volume of tasks and shifting priorities
Outstanding communication and interpersonal abilities
Comfort with technology and databases

Preferred Qualifications

Bachelor’s degree (preferred)
ABA scheduling or clinical coordination experience (highly preferred)
Strong documentation and writing skills

Additional Requirements

Ability to follow written, verbal, and visual instructions
Strong reasoning and decision-making abilities
Professional communication and appearance
Ability to learn new software systems quickly

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to walk, sit, stand and drive. The employee is also required to use their hands and reach with their arms. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and ability to adjust focus.

Benefits

Health, Dental, and Vision Insurance
Basic Life Insurance
401(k) Retirement Plan
Certified Financial Planning
Accident/Hazard Insurance
Dependent Care FSA
PTO + Floating Holiday

Equal Opportunity Employer

Behavior Change Institute is committed to equal employment opportunities for all individuals regardless of age, ancestry, color, disability, gender identity, marital status, national origin, race, religion, sex, sexual orientation, veteran status, or any other protected characteristic.

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